Every Support Call Creates a Zoho Desk Ticket
Your voice agent triages, categorizes and creates tickets automatically — your team focuses on resolution.
Your AI voice agent answers support calls, identifies the problem, collects client information and automatically creates a Zoho Desk ticket with the right priority, right category and AI summary. Your support team only receives well-structured tickets.
Key Benefits
Discover how this feature transforms your business
Automatic Ticket Creation
Every support call automatically generates a Zoho Desk ticket with all structured information — without manual entry by your team.
AI-Powered Triage
The AI agent analyzes the problem and automatically assigns the correct priority (low, normal, high, urgent) based on rules you define.
Automatic Categorization
Tickets are automatically assigned to the right department, category and agent based on the problem type.
Recognized Client Profile
If the client already exists in Zoho Desk, the ticket is linked to their existing profile. The complete history is immediately available to your agent.
SLAs Met Automatically
Urgent tickets are created with the right priority to automatically trigger your Zoho Desk SLA policies.
Bilingual FR/EN Support
The agent detects the client's language and opens the ticket in the right language, with the AI summary in the appropriate language.
How It Works
A simple and effective process, set up by our experts
Connect Your Zoho Desk Portal
During onboarding, you connect your Zoho Desk portal via the official API. Our team configures the departments and categories.
Define Triage Rules
You define priority and assignment rules — for example: 'complete outage = urgent', 'billing question = normal'.
The Agent Answers Support Calls
Your voice agent answers, identifies the problem, collects client information and generates a structured summary.
Ticket Created and Assigned Automatically
A Zoho Desk ticket is created with the right priority, category, assignee and a complete AI call summary.
Data Transmitted to Zoho Desk
Each ticket automatically created after a call includes:
- Contact name, phone and email
- Ticket subject automatically generated by AI
- Detailed problem description summarized by AI
- Priority level (low, normal, high, urgent)
- Department and category assigned automatically
- Link to the call recording
Industry Use Cases
Tailored to the specific needs of each sector
After-Sales Service and Maintenance
For companies offering phone after-sales service and wanting to structure their service requests.
- Service request created with detected urgency
- Technician scheduling triggered automatically
- Client informed of intervention time by email
- Intervention history linked to client profile
Frequently Asked Questions
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Ready to Automate Your Phone Support with Zoho Desk?
Connect Zoho Desk and every support call will automatically create a well-structured ticket — priority, category and AI summary included.