1. Introduction
This Privacy Policy describes how Agent IA Vocal (hereinafter "we", "our" or "the Platform"), operated by SONMA AI, collects, uses, discloses and protects the personal information of users of our website and services. By using our Platform, you consent to the practices described in this policy, in accordance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
We collect the following categories of personal information:
- •Identification information: first name, last name, email address, phone number.
- •Business information: company name, website, industry, voice agent usage goals.
- •Payment information: credit card data is processed by Stripe and is never stored on our servers.
- •Usage data: call logs, transcripts, voice recordings, call duration, Platform navigation data.
- •Technical data: IP address, browser type, operating system, connection data.
3. How We Use Your Information
We use your personal information to:
- •Provide, maintain and improve our AI voice agent services.
- •Process your payments and manage your subscription.
- •Configure and customize your voice agent according to your needs.
- •Send you communications related to your account and our services.
- •Analyze Platform usage to improve our products.
- •Comply with our legal and regulatory obligations.
4. Voice Recordings and Transcripts
Our AI voice agent service may record and transcribe telephone conversations. Callers are informed at the beginning of each call that the conversation may be recorded. Recordings and transcripts are:
- •Encrypted in transit (TLS 1.3) and at rest (AES-256).
- •Accessible only to authorized users of your organization through the secure dashboard.
- •Retained for a maximum of 90 days, unless configured differently by the user.
- •Used solely for service delivery and quality improvement.
5. Information Sharing
We never sell your personal information. We may share your data with:
- •Stripe: for payment processing.
- •ElevenLabs: for AI voice processing (anonymized voice data).
- •Zoho: for appointment and booking management.
- •Hosting providers: our servers are located in Canada.
- •Legal authorities: when required by law.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- •End-to-end encryption for all communications.
- •Secure authentication through recognized identity providers.
- •Continuous monitoring of access and suspicious activities.
- •Data hosting exclusively in Canada.
7. Your Rights
Under Quebec's Law 25 and PIPEDA, you have the following rights:
- •Right of access: obtain a copy of your personal information.
- •Right of rectification: correct any inaccurate information.
- •Right to erasure: request deletion of your data.
- •Right to portability: receive your data in a structured format.
- •Right to withdraw consent: withdraw your consent at any time.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Account data is retained during your subscription and up to 12 months after termination. Voice recordings are retained according to the period configured in your account (default: 90 days).
9. Cookies and Similar Technologies
We use essential cookies for Platform operation (authentication, language and theme preferences). We do not use advertising cookies or third-party trackers for marketing purposes.
10. Policy Changes
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the update date. We encourage you to review this page regularly.
11. Contact
For any questions regarding this Privacy Policy or to exercise your rights, please contact us at: info@techma.ca