Terms of Service

1. Acceptance of Terms

By accessing or using the Agent IA Vocal platform (hereinafter "the Platform"), operated by SONMA AI, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Platform. Continued use of the Platform after the posting of changes constitutes your acceptance of such changes.

2. Service Description

Agent IA Vocal is an intelligent voice communication platform that provides automated voice agents powered by artificial intelligence. Our services include:

• •Provision of AI voice agents capable of answering inbound and outbound phone calls.
• •Automated appointment booking and lead qualification.
• •Recording and transcription of telephone conversations.
• •A management dashboard with statistics, call history, and agent configuration.
• •Multilingual support (French and English).

3. Registration and Account

To access the Platform, you must create an account. You agree to:

• •Provide accurate, complete, and up-to-date information during registration.
• •Maintain the confidentiality of your login credentials.
• •Immediately notify us of any unauthorized use of your account.
• •Be responsible for all activities carried out under your account.

4. Subscriptions and Payments

Access to services requires a paid monthly subscription. Payment terms are as follows:

• •Available plans are: Starter ($49 USD/month), Professional ($99 USD/month), and Enterprise ($199 USD/month). All prices are in US Dollars (USD).
• •A one-time setup fee of $999 USD applies to all plans.
• •Payments are processed by Stripe, a secure third-party payment provider.
• •Subscriptions are automatically renewed each month unless cancelled by you.
• •You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• •No refunds are granted for partial periods or setup fees.

5. Acceptable Use

You agree to use the Platform in compliance with the law and these terms. It is prohibited to:

• •Use the Platform for illegal, fraudulent, or harmful purposes.
• •Send unsolicited automated calls (voice spam) or engage in telephone harassment.
• •Attempt to circumvent, disable, or compromise the Platform's security measures.
• •Use the Platform to collect personal information without the consent of the individuals concerned.
• •Resell, sublicense, or redistribute access to the Platform without our written authorization.
• •Impersonate any person or organization.

6. Intellectual Property

All content on the Platform, including software, source code, interfaces, text, graphics, logos, and trademarks, is the property of SONMA AI or its licensors and is protected by applicable intellectual property laws. No intellectual property rights are transferred to you through use of the Platform.

7. Data and Privacy

The collection and use of your personal information is governed by our Privacy Policy, which forms an integral part of these terms. By using the Platform, you acknowledge that you have read and accepted our Privacy Policy.

8. Call Recordings

You acknowledge and agree that calls handled by your AI voice agent may be recorded and transcribed. You are responsible for:

• •Ensuring that call recording complies with applicable laws in your jurisdiction.
• •Informing callers that the conversation may be recorded (the voice agent does this automatically).
• •Using recordings and transcripts only for legitimate purposes related to your business.

9. Service Availability

We strive to maintain the Platform available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted operation. Interruptions may occur for maintenance, updates, or circumstances beyond our control. We shall not be liable for any losses resulting from temporary service unavailability.

10. Limitation of Liability

To the fullest extent permitted by law, SONMA AI and its officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, data, or business opportunities, arising from the use of or inability to use the Platform. Our total liability shall in no event exceed the amount you have paid for the service during the 12 months preceding the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless SONMA AI and its affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Platform or your breach of these terms.

12. Termination

We reserve the right to suspend or terminate your account and access to the Platform at any time, with or without cause, including in the event of a breach of these terms. Upon termination, your right to use the Platform ceases immediately. Your account data will be retained in accordance with our Privacy Policy.

13. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of the Province of Quebec, District of Montreal.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will take effect upon posting on the Platform. It is your responsibility to review these terms regularly.

15. Contact

For any questions regarding these Terms of Service, please contact us at: info@techma.ca