A Voice Agent That Speaks French and English, Naturally
Welcome every caller in their native language, without friction or transfers.
Across Canada — especially in Quebec, New Brunswick and Ontario — your clients call you in both official languages. Our AI voice agent automatically detects the caller's language and switches effortlessly — even mid-conversation. Deliver a perfectly bilingual phone experience, available 24/7, without hiring additional bilingual staff.
Key Benefits
Discover how this feature transforms your business
Automatic Language Detection
The voice agent detects the caller's language from the first words — French, English — and automatically switches to that language for the entire conversation, without interruption.
Natural Fluency in Both Languages
Thanks to studio-quality AI voices, your agent speaks authentic Quebec French and fluent Canadian English. No more artificial accents or grammatical errors that harm your company's image.
Mid-Conversation Language Switching
If the caller switches languages mid-call — common in bilingual Canadian markets like Montreal, Ottawa and Moncton — the agent adapts instantly without losing the thread of the conversation or any information already collected.
Regional Context Adaptation
Vocabulary, expressions and formality level are adapted based on the detected region and language. An English-speaking client in Montreal receives a distinct service from a client in Toronto.
Full Market Coverage
Serve your entire potential clientele across Canada without language barriers. Expand your client base by eliminating communication obstacles.
Transcriptions in Both Languages
Call transcriptions and summaries are generated in the conversation's language and automatically synced to your CRM with an indication of the language used.
How It Works
A simple and effective process, set up by our experts
Script Configuration in Both Languages
You configure your scripts, responses and conversation scenarios in both languages according to your needs. Our team assists with writing to ensure a consistent tone with your brand in French and English.
Instant Language Detection
From the caller's first words, the AI identifies the language and activates the corresponding language profile. Detection is over 99% accurate and occurs in under a second.
Complete Conversation in the Detected Language
The entire conversation takes place in the caller's language — questions, answers, information collection, appointment booking and confirmations. The experience is as natural as calling a unilingual business.
CRM Sync with Language Indicator
Every interaction is logged in your CRM (HubSpot, Salesforce, Zoho CRM) with the conversation language. Your team can filter, segment and personalize follow-ups based on the client's preferred language.
Connected to Your CRM Tools in Bilingual Mode
All data collected during bilingual calls is synced to your existing tools. HubSpot, Salesforce and Zoho CRM automatically receive the contact's preferred language, the call summary in the right language and collected information. Your sales team can personalize follow-ups based on each prospect's language.
- 'Preferred language' field automatically filled in your CRM
- Call summaries in the conversation's language
- List segmentation by language for your campaigns
- Separate reports on French vs. English calls
Bilingualism as a Competitive Advantage
Across Canada, offering a perfectly bilingual phone service is a distinctive advantage — especially in Quebec, New Brunswick and Ontario. 63% of Quebec consumers prefer doing business with companies that can serve them in French, while English speakers across Canada represent an equally important market. Our voice agent lets you capture both segments without compromise.
- 63% of Quebec consumers prefer to be served in French
- 28% of calls to Quebec-based businesses are in English
- Bilingual service increases client satisfaction by 34%
- Reduced call abandonment rate through native language greeting
Industry Use Cases
Tailored to the specific needs of each sector
Montreal Businesses
Montreal is a bilingual city where clients alternate between French and English. Businesses in the metropolis offer a smooth phone experience in both languages without additional staff.
- Greeting in the caller's language without transfers
- Professional bilingual image to attract more clients
- 24/7 coverage in French and English for an international metropolis
- Context detection to adapt the language register
Institutions and Public Services
Institutions, associations and non-profit organizations across Canada — especially federal bodies and those operating in Quebec, New Brunswick and Ontario — have a bilingual service obligation. The AI voice agent ensures this compliance at lower cost.
- Compliance with institutional bilingualism obligations
- Cost reduction vs. hiring bilingual staff
- 24/7 availability in both official languages
- Language use report for your legal obligations
Frequently Asked Questions
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Serve All Your Clients, in French and English, 24/7
Eliminate language barriers and capture your entire Canadian market — including bilingual regions like Quebec, New Brunswick and Ontario — with a perfectly bilingual voice agent.