The AI Voice Agent for Canadian Technology Companies
Qualify your leads, manage your level 1 helpdesk and never lose a client call again — automatically.
IT companies, SaaS and MSPs across Canada receive calls at all hours — technical support, sales, renewals, escalations. Our AI voice agent filters, qualifies and routes every call precisely, freeing your technicians and salespeople for high-value work.
Benefits for Your Industry
Discover how our AI voice agent transforms your industry
Inbound Lead Qualification
The agent qualifies every inbound lead according to your ICP — company size, sector, budget, timeline and technical needs. Only qualified prospects are routed to your salespeople, eliminating irrelevant calls.
Level 1 Helpdesk Support
Automatically handle common requests: password resets, ticket status checks, billing information, estimated resolution times. Complex escalations are forwarded to technicians with full context.
After-Hours and Weekend Support
Your SaaS or MSP clients expect support outside normal hours. The voice agent responds 24/7, manages critical emergencies, creates tickets and notifies your on-call team according to your priority thresholds.
Automated Renewals and Upsells
The agent proactively contacts your clients before their contracts expire, collects their renewal intent and identifies upsell opportunities — without your sales team's intervention.
Automatic Ticket Creation
Every call automatically generates a ticket in your ITSM system — Zendesk, Freshdesk, ServiceNow, Jira Service Management. The agent documents the problem, priority and client information before hanging up.
Analytics to Improve Your Product
Identify patterns in your support calls — which features cause the most confusion, which error messages generate the most calls. Direct product insights from your support conversations.
How It Works
A simple process to automate your communications
Call Flow Mapping
Our experts analyze your inbound call types — technical support, sales, billing, renewals — and create an intelligent decision tree. The agent instantly knows what type of call it's receiving and how to handle it.
Knowledge Base Configuration
We feed the agent with your technical documentation, FAQs, support procedures and sales scripts. It can answer frequent questions with technical precision, like one of your best support agents.
Technical Stack Integration
Connection to your CRM (HubSpot, Salesforce), ticketing system (Zendesk, Jira), billing (Stripe) and communication tools (Slack). Every call triggers the right actions in the right tools.
Continuous Data-Driven Optimization
Analyze your call patterns, identify knowledge base gaps and refine qualification scripts. Your agent improves over time, like an employee learning from their mistakes.
Use Cases
Real-world scenarios tailored to your business
MSP — Managed Service Providers
MSPs across Canada manage dozens of clients with strict SLAs. The voice agent manages incident triage, ticket creation and priority escalation — allowing your technicians to focus on resolution.
- Incident triage by severity and client SLA
- Automatic ticket creation in Connectwise, Autotask
- On-call team notification for P1/P2 incidents
- Status tracking and proactive client updates
SaaS Companies
SaaS companies have high volumes of product-related support calls. The agent handles frequent questions, level 1 troubleshooting and escalates to your Customer Success for complex situations.
- Answers to usage and feature questions
- Guided troubleshooting for common errors
- Escalation to Customer Success with full context
- Integration and customization request qualification
IT Sales and Business Development
For IT consultants, integrators and resellers, the agent qualifies inbound leads based on your criteria, books discovery appointments and tracks opportunities in your CRM.
- BANT qualification of inbound prospects
- Demo or discovery appointment booking
- Synchronization with HubSpot or Salesforce
- Opportunity tracking and automatic follow-ups
Native Integration with Your IT Stack
Our voice agent connects to the tools IT companies use daily. Zendesk, Freshdesk, Jira Service Management, ServiceNow for tickets. HubSpot, Salesforce, Pipedrive for CRMs. Slack for team notifications. Stripe for billing. Everything integrates cleanly via webhooks or native APIs.
- Zendesk, Freshdesk, Jira, ServiceNow — automatic ticket creation
- HubSpot, Salesforce — lead qualification and sync
- Slack — emergency alerts and call summaries
- Stripe — billing verification and renewals
The Real Cost of a Poorly Structured Helpdesk
A senior technician in Canada costs between $65,000 and $95,000 per year. If they spend 30% of their time answering level 1 support calls (password resets, billing questions, ticket statuses), you're wasting between $20,000 and $28,000 per year in high-value technical time. Our voice agent eliminates this waste.
- 70% of level 1 support calls resolved automatically
- Free your technicians for high-value technical work
- 24/7 support without overtime or dedicated on-call technician
- Positive ROI in less than 60 days for most MSPs and SaaS companies
What Our Clients Say
Real results shared by businesses like yours
« Our voice agent now handles 65% of our level 1 support calls without human intervention. Our technicians can finally focus on real technical problems. The average ticket value increased because we're solving more complex problems. »
« The automatic qualification of our inbound leads transformed our sales process. Our representatives now only speak to qualified prospects. Our conversion rate increased by 40% simply because we waste less time on bad leads. »
Frequently Asked Questions
Other Industries
Explore our solutions for other sectors
Transform Your Support Calls into a Competitive Advantage
Deploy an AI voice agent that qualifies your leads, manages your level 1 helpdesk and frees your technicians for high-value work.