Zero Missed Calls When Your Team Can't Answer
Your AI voice agent automatically takes over when your line is busy or unanswered.
Every unanswered call is potentially a lost client. When your team is in a meeting, on break, or overwhelmed with simultaneous calls, our AI voice agent takes over immediately — in under 2 rings. It answers professionally, collects information and handles the request until your team is available.
Key Benefits
Discover how this feature transforms your business
Answer in Under 2 Rings
As soon as your team can't answer — busy line, long ring, absence — your voice agent automatically takes the call, without the caller waiting in a queue or hanging up in frustration.
Configurable Trigger
Define precisely when overflow activates: after how many rings, if the line is busy, during specific time slots (lunch, meetings) or based on your real-time availability status.
Full or Partial Handling
In partial overflow mode, the agent collects information and notifies your team for callback. In full mode, it completely handles the request — answers, bookings, qualifications — as if it were your main receptionist.
Immediate Team Notifications
As soon as an overflow call is answered, your team receives a notification via Slack or SMS with the call summary, client name and number, and detected priority — for quick callback if needed.
Intelligent Callback Routing
If the caller requests a callback, the agent schedules it in the right team member's calendar according to the routing rules you define — territory, specialty or availability.
Peak Load Statistics
Identify the times of day when overflow is most frequent to optimize your team's schedule, justify hires or adjust your availability windows.
How It Works
A simple and effective process, set up by our experts
Real-Time Overflow Detection
Our system continuously monitors the status of your lines. As soon as a call remains unanswered after the configured number of rings (typically 3-4), or if all your lines are busy, the voice agent is automatically activated.
Seamless Call Takeover
The agent answers with your personalized greeting — the caller doesn't know they've been redirected to an AI agent. The transition is smooth and professional, maintaining your business image even during peak periods.
Request Handling According to Your Configuration
Based on your overflow mode, the agent can: collect information and schedule a callback, answer common questions, take a detailed message, or completely handle the request (booking, qualification, information).
Team Notification and Synchronization
After every overflow call, your team receives a notification with the complete summary. Callbacks to make are added to the right person's calendar. All data is synced to your CRM.
Connected to Your Tools for Seamless Follow-up
Every overflow call is automatically synced with your tool stack. HubSpot, Salesforce and Zoho CRM receive the contact information. Slack notifies your team immediately with the summary and priority. Google Calendar or Calendly reflects the scheduled callbacks. No information slips through the cracks.
- Slack notification with real-time summary and priority
- Contact automatically created or updated in your CRM
- Callbacks added directly to Google Calendar or Calendly
- Complete history of all overflow calls available
The Hidden Cost of Unanswered Calls
In Canada, 85% of callers who reach voicemail don't leave a message — they call a competitor. An unanswered call is in most cases a permanently lost client. For a business receiving 50 calls per day with a 20% overflow rate, that's 10 potential clients lost daily.
- 85% of callers don't leave a voicemail
- 78% of clients first call the provider that answers
- Automatic overflow virtually eliminates the abandonment rate
- Direct ROI: every captured lead represents potential revenue
Industry Use Cases
Tailored to the specific needs of each sector
Frequently Asked Questions
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Never Lose a Client Again Because You Couldn't Answer
Activate overflow answering and turn every potentially unanswered call into a captured opportunity.