Transfer every call to the right person, at the right time
Your AI voice agent intelligently redirects calls to your team when the customer requests it.
No more misrouted calls and frustrated customers. Our AI agent for Canadian SMBs automatically detects when a caller wants to speak to a human and warm-transfers the call to your most qualified team member — with full conversation context.
Key Benefits
Discover how this feature transforms your business
Intelligent routing
The AI agent analyzes the caller's need and directs them to the right department or person based on rules you define — sales, support, billing, or management.
Caller satisfaction
Customers who ask to speak to a human are transferred smoothly, without repeating their information. The agent passes the full conversation summary to your team.
Customizable rules
Define your own transfer criteria: keywords, request type, customer value, urgency level, or simply when the caller explicitly asks.
Warm transfer
The AI agent introduces the caller and summarizes their request to your employee before transferring — your team is prepared and the customer feels taken care of.
Priority detection
Urgent or high-value calls are automatically identified and escalated to the right resources, even outside business hours.
Team availability
The agent checks your employees' availability in real time and offers alternatives if no one is available — callback, message, or appointment booking.
How It Works
A simple and effective process, set up by our experts
Transfer need detection
The AI voice agent automatically identifies when the caller wants to speak to a human — either by explicit request or because the situation exceeds its configured capabilities.
Recipient selection
According to your routing rules, the agent determines the best team member to contact. It checks their real-time availability and chooses an alternative if needed.
Warm transfer with context
The agent presents the conversation summary to your employee before connecting the caller. Your team receives the name, reason for the call, and collected information.
Post-transfer follow-up
After the transfer, the agent logs the entire interaction in your CRM. If the transfer fails, it offers an automatic callback or takes a detailed message.
Why intelligent transfer makes the difference
Across Canada, 67% of customers leave a company after a bad phone experience. The intelligent transfer of our AI agent ensures every caller reaches the right person without frustration — with the full conversation context transmitted automatically.
- 67% of customers leave after a poor call routing experience
- Warm transfer reduces the abandonment rate by 45%
- Customers transferred with context are 3x more satisfied
- Salespeople convert 28% more with a pre-transfer summary
A complete safety net for every call
Even when no team member is available, the AI agent never leaves a caller without a solution. It offers smart alternatives — appointment booking, automatic callback, or priority message — so every opportunity is captured.
- Automatic callback offer if the line is busy
- Real-time appointment booking in your calendar
- Voice message summary sent by email and SMS
- Automatic escalation if the call remains unanswered
Industry Use Cases
Tailored to the specific needs of each sector
Frequently Asked Questions
Related Features
Explore our other solutions to maximize your productivity
Connect every caller to the right person, effortlessly
Activate intelligent transfer and give your customers a smooth, professional phone experience. Your AI agent handles the rest.