An AI Voice Agent for Commerce and Retail
Answer every question, track every order and retain every client — automatically, at any hour.
Online stores, shops, retailers and wholesalers across Canada receive hundreds of calls every day. Our AI voice agent responds instantly, provides order tracking, manages returns and exchanges, and answers product questions — without overloading your customer service team. Offer an exceptional shopping experience in English and French, 24 hours a day.
Benefits for Your Industry
Discover how our AI voice agent transforms your industry
Real-Time Order Tracking
Your AI voice agent provides delivery status, tracking numbers and estimated timelines for every order. Clients get the information they need without waiting for a human agent to be available.
Returns and Exchange Management
The agent processes return and exchange requests according to your policies. It generates return authorizations, explains procedures and confirms refunds. Complex cases are transferred to your team.
Product and Promotion Information
The agent answers questions about your products, stock availability, sizes, colors and current promotions. It can recommend complementary products and inform about special offers.
Complete After-Sales Support
Manage complaints, warranty requests and technical issues by phone. The agent documents every interaction and ensures consistent follow-up for quick, satisfying resolution.
Adapted Bilingual Service
Welcome your clients in French and English with a friendly, professional tone. The agent automatically detects the caller's language and adapts to your brand and clientele context.
Client Request Analysis
Access a detailed dashboard to track request types, most questioned products, return reasons and satisfaction trends. Optimize your offering with concrete data.
How It Works
A simple process to automate your communications
Business and Clientele Analysis
Our experts analyze your business: product catalog, return policies, order process, sales platforms used and clientele profile. We create a voice agent perfectly adapted to your commercial reality.
Commercial Agent Configuration
We program your AI agent with your service policies, catalog, most frequent FAQs and sales scripts. The agent is trained to represent your brand with the tone and style that sets you apart.
Sales Platform Integration
We connect the voice agent to your e-commerce platform, inventory management system and order tracking tools. Information is synchronized in real time for always accurate responses.
Launch and Continuous Improvement
Your voice agent is activated and begins answering calls. Our team analyzes interactions, adjusts responses and enriches the knowledge base to constantly improve service quality.
Use Cases
Real-world scenarios tailored to your business
Online Stores and E-commerce
Automate customer service for your online store. The agent efficiently handles order tracking, returns, product questions and refund requests.
- Order tracking with real-time tracking number
- Return and exchange management per your policies
- Answers to product and availability questions
- Refund request and complaint processing
Stores and Retailers
Manage your physical store calls without interrupting in-person service. The agent provides business hours, in-store product availability and promotion details.
- Business hours and location information
- In-store product availability verification
- Sales, clearance and special event announcements
- Phone order taking and product reservation
Wholesalers and Marketplaces
Answer bulk price requests, manage business accounts and process wholesale orders. The agent qualifies professional buyers and forwards complex requests to your sales team.
- Professional buyer and new account qualification
- Wholesale pricing and sales conditions information
- Volume order and delivery timeline tracking
- Transfer to a representative for negotiations
Reduce Wait Time and Increase Retention
Clients who wait too long on the phone buy elsewhere. Our AI voice agent answers in under 3 seconds, automatically resolves common requests and quickly transfers complex cases. Your clients get instant answers and come back to buy from you rather than the competition.
- Instant response to 100% of incoming calls
- Automatic resolution of the most frequent requests
- 85% reduction in average wait time
- Measurable increase in client retention rate
- Proactive order tracking with automatic notifications
A Smooth Shopping Experience from Start to Finish
Your AI voice agent accompanies your clients at every stage of their purchasing journey. From product questions to after-sales follow-up, through ordering and delivery, every interaction reinforces trust and satisfaction. Your clients feel valued and supported, which drives repeat purchases.
- Friendly, professional tone adapted to your brand
- Product recommendations based on preferences
- Proactive order tracking and delivery notifications
- Quick, empathetic complaint handling
- Available 24/7, even during peak periods
What Our Clients Say
Real results shared by businesses like yours
« The AI voice agent revolutionized our customer service. We now handle 500 calls per week without additional hiring. Returns and exchanges are processed automatically, and our clients tell us our phone service is the best they've experienced in online retail. »
« As a wholesaler, we received dozens of calls per day for price and availability requests. The voice agent handles all that automatically now. Our representatives focus on important negotiations and our revenue increased 25% in six months. »
Frequently Asked Questions
Other Industries
Explore our solutions for other sectors
Transform Your Business's Customer Service
Join online stores and retailers across Canada using our AI voice agent to offer exceptional phone service, reduce support costs and build client loyalty.