Every Call Recorded, Every Word Transcribed Automatically
Access the complete history of all your phone conversations effortlessly.
Our AI voice agent automatically records and transcribes every call in real time. No more taking notes or relying on memory — every conversation is archived, searchable and actionable to improve your customer service, train your teams and meet your legal obligations across Canada.
Key Benefits
Discover how this feature transforms your business
Automatic Recording
Every call is automatically recorded as soon as it's answered. No manual configuration required — the feature is active by default with the consent settings you define.
Real-Time Transcription
Advanced speech recognition technology converts every conversation to readable text instantly. Transcriptions are available in your dashboard within seconds of the call ending.
Conversation Search
Find any conversation in seconds with full-text search across all your transcriptions. Filter by date, client, keyword or call duration.
Legal Compliance
Our system automatically handles recording consent announcements according to Canadian legal requirements (PIPEDA, plus Quebec's Law 25 where applicable). All data is stored securely and encrypted.
Team Training
Use real recordings to train new employees, identify best practices and detect improvement areas in your sales and customer service processes.
Quality Analysis
Automatically identify trends, recurring objections and frequent topics through AI analysis of transcriptions. Continually improve your customer experience based on real data.
How It Works
A simple and effective process, set up by our experts
Automatic Consent Announcement
At the start of each call, your voice agent automatically plays the recording consent announcement according to your legal settings. The caller's consent is recorded and archived.
Simultaneous Recording and Transcription
The call is recorded in high-quality audio while transcription occurs in real time. Each speaker's turn is identified and time-stamped in the transcript.
Instant Availability in the Dashboard
As soon as the call ends, the audio recording and complete transcript are available in your dashboard. You can also automatically share them with Slack, HubSpot, Salesforce or Google Sheets.
Analysis and Long-Term Archiving
Recordings are archived according to the retention period you define. The AI analyzes transcripts to extract insights: customer sentiment, recurring topics, missed opportunities.
Integrations with Your Existing Tools
Recordings and transcriptions integrate directly into your management tools. Connect your voice agent to HubSpot, Salesforce, Zoho CRM or Pipedrive so every transcript is automatically attached to the corresponding client profile. Use Slack to receive notifications and share important call excerpts with your team. Sync with Google Sheets or Airtable for your custom analyses.
- Transcriptions automatically attached to HubSpot and Salesforce contacts
- Slack notifications for calls requiring urgent follow-up
- Automatic export to Google Sheets or Airtable for analysis
- Open API for integration with any business tool
Data Security and Compliance
All recording data is processed and stored in compliance with PIPEDA (federal Canadian law), Quebec's Law 25 where applicable, and GDPR. Audio files are encrypted in transit and at rest. You have full control over retention period, access and deletion rights.
- AES-256 encryption of all recordings
- Compliance with PIPEDA (Canada) and Law 25 (Quebec)
- Role-based access control for your team
- Automatic deletion according to your retention policies
Industry Use Cases
Tailored to the specific needs of each sector
Customer Service and Support
Support teams across Canada use recordings to train new agents, analyze customer satisfaction and resolve complaints with concrete evidence.
- New agent training with real cases
- Quick complaint resolution with call proof
- Detection of friction points in the customer experience
- Automatic post-call satisfaction score measurement
Sales and Business Development
Sales teams across Canada analyze calls to identify the best sales techniques, most frequent objections and arguments that convert.
- Identification of the most effective sales arguments
- Recurring objection analysis to anticipate them
- Personalized coaching based on real conversations
- Tracking of commitments made by clients
Frequently Asked Questions
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Never Lose the Detail of an Important Conversation Again
Activate automatic recording and transcription and turn every call into an actionable resource for your team.