We built Awa — an AI voice agent trained on Orange Senegal's offers, Orange Money, fibre, customer service and the 4G/5G network. She answers calls in French, Wolof and English — 24/7, for every customer, with zero wait time.
Millions of calls every month. Repetitive questions that overwhelm the call centre. Customers calling at 11 pm about a blocked account. Awa handles it all — instantly, in Wolof if needed, without ever failing.
The 1441 line and other numbers are saturated at peak hours. Customers wait, hang up frustrated, or give up — every unhandled call is a dissatisfied customer or lost revenue.
"How do I raise my limit?" "What are the fees?" "My transfer didn't go through!" Customer service spends its days on the same questions instead of handling real issues.
"My internet is slow", "I can't set up 4G", "The fibre isn't working" — each ticket takes time but 80% are resolved by the same basic diagnostics.
The majority of your Senegalese customers speak Wolof at home. Advisors constantly switch between French and Wolof — every switch costs time and creates friction.
Religious periods cause a surge in call volume — Hajj packages, Mecca roaming, special requests. Your call centre saturates, your customers are frustrated.
The number identification campaign, eSIM activations, Sama Numero, Sim Teeru — each process generates hundreds of confused calls from customers who don't know how to proceed.
Awa integrates like a new line of your customer service — without replacing your teams, without disrupting your systems. She absorbs the volume, frees your advisors, and guarantees zero lost customers.
Awa answers instantly — no endless IVR menu, no "press 1, press 2". She listens directly to the request and identifies the language: French, Wolof or English.
For 70% of requests — limit increases, top-ups, setup, plan info — Awa resolves in real time. For complex cases, she routes to the right expert with full context.
Every call ends with a structured record: number, request, language, resolution, satisfaction. Your teams finally have clean data to manage the customer experience.
Not an approximate transcription. Not a literal translation from French. Genuine understanding of spoken Wolof — including common expressions, natural code-switching between French and Wolof, and cultural nuances specific to Senegal.
No Western voice AI provider offers this. It's our differentiator — and it's what makes Awa authentic for your millions of Senegalese customers.
This demo is live and trained on Orange Senegal's real offers — Orange Money, Internet Passes, Illimix, Fibre. Click the button, speak in French, Wolof or English, and hear exactly how Awa will handle your millions of customers.