We built Sophie — a bilingual AI voice agent trained on bikes, services, and both Mon Vélo locations. He answers calls, informs customers, and handles workshop requests. 24/7.
In season, your team is on the floor with customers. The phone rings, no one answers. The caller tries the next store on Google.
Sophie answers instantly so your team can stay focused on the customers in front of them.
Cyclists shop for bikes evenings and weekends. Your store hours don't match their browsing hours.
Sophie answers at 10 PM on a Sunday — model availability, pricing, test-ride booking — without exception.
"Do you have this model in size L?" "What's the difference between the Blizzard and the Rocky Mountain?" Your team answers this 30 times a day.
Sophie knows your bikes, brands, and categories — he handles all product questions without interrupting your team.
Customers call for a tune-up or repair. If no one picks up, they go elsewhere — or never call back.
Sophie takes workshop requests, collects customer details, and sends them directly to your team for confirmation.
Tourists and visitors call to rent bikes — rates, availability, models. Simple calls that tie up your team during high season.
Sophie answers all rental questions and routes customers to the right location based on their region.
Sophie picks up immediately in French or English, based on the customer's language. Zero hold time, zero voicemail.
Trained on bikes, brands, services, and both Mon Vélo locations — Baie-Comeau and Sept-Îles.
Every call ends with a structured summary — name, request, location, language — sent directly to your team.
This demo is live and trained on Mon Vélo's real products and services. Call the number, talk to Sophie, and judge for yourself. If it makes sense, let's book 20 minutes.