We built Sophie — a bilingual AI receptionist trained on Sergic Québec's services, office locations, and property management workflows. She handles every call, qualifies inquiries, and routes to the right team. 24/7, in English and French.
At the scale of 450 buildings and 22,000 units, every missed call is a condo board, a tenant, or a property owner whose experience starts with frustration. Sophie ensures that never happens.
Board members call during the day when your team is in meetings or managing urgent building issues. Calls go unanswered, boards feel neglected.
Sophie answers immediately, acknowledges the board's concern, and routes to the right property manager without delay.
A burst pipe, a broken elevator, a security issue at 10pm. Tenants and building superintendents need a point of contact — not a voicemail.
Sophie triages the urgency, captures full details, and escalates critical issues to your on-call team in real time.
A condo board unhappy with their current manager calls Sergic to learn more. If no one answers, they move on to the next firm on the list.
Sophie qualifies the building type, unit count, and city — and locks in a consultation with the right branch before the prospect hangs up.
Callers don't always know which office to reach. They call the main line, get transferred, wait, and grow frustrated with a company they're paying to manage their building.
Sophie identifies the caller's city or building and routes instantly to Montréal, Québec City, or Mont-Tremblant — zero confusion.
With 22,000 units, your team fields an enormous volume of routine maintenance calls that consume time your managers should spend on higher-value work.
Sophie collects full maintenance request details and sends a structured ticket to your team — no staff time required for intake.
Rental property owners want quick answers on occupancy, rent collection, and maintenance status. Each call can tie up a manager for 20 minutes.
Sophie handles routine owner inquiries and schedules callbacks for complex performance discussions — freeing your managers for what matters.
Sophie picks up instantly in English or French, day or night. Professional, warm, and on-brand — as if your best front desk person never goes home.
Sophie identifies the caller type — condo board, tenant, owner, prospect — and routes to the right service and the right office without friction.
Every call ends with a structured summary — caller, building, service, urgency — delivered to your team for immediate, context-rich follow-up.
This demo is live and trained on Sergic Québec's actual services, office locations, and client types. Call, talk to Sophie, and hear exactly how every incoming call to your firm will sound. If it resonates, let's book 20 minutes.