We built Camille — an AI receptionist trained on Medicart's 36 treatments, the 8 clinics across Canada, and the medical protocols supervised by Dr. Ohayon. She handles patient inquiries, routes to the right clinic, and books consultations — 24/7, in English and French.
Between aesthetic consultations, phlebology assessments, post-treatment questions, and routine bookings, the volume is constant. Camille ensures every caller — whether they want a HydraFacial or a varicose vein consultation — is met with the same precision and warmth Medicart is known for.
Patients call any number they find online — not always the closest clinic to them. Each routing handoff between clinics adds friction and risks losing the patient mid-call.
"What's the difference between hyaluronic acid fillers and neuromodulators?" "Is microneedling RF right for me?" Patients want to understand before they commit — and staff spend hours explaining the basics.
A phlebology call is different from a cosmetic one. Patients are often anxious, asking about pain, recovery, insurance coverage, medical history requirements. The wrong tone loses them.
"Can I exercise after CoolSculpting?" "How long should I wait before flying after fillers?" Patients call repeatedly with questions that have standardized answers — straining the reception team.
Aesthetic medicine is a self-pay decision — patients research evenings and weekends. Every unanswered call after 6pm is a consultation booked at a competitor by Monday morning.
Promotions like "$25 off newsletter signup", gift card purchases, and payment plan inquiries generate enormous volume. Each one is simple — but they pile up.
Camille operates across all 8 Medicart clinics simultaneously — with knowledge of each location's treatment availability, physician schedules, and routing logic. Live in 48 hours.
Camille answers immediately in English or French — with the warmth and clinical professionalism appropriate for medical aesthetics. No IVR menu, no voicemail.
Aesthetic or phlebology? Which clinic is closest? Initial consultation or follow-up? Camille gathers the right information and routes to the correct clinic and treatment line.
Simple bookings are confirmed on the call. Medical questions are routed to the physician team with full context — name, location, treatment interest, and any concerns noted.
This demo is live and trained on Medicart's 36 treatments, 8 clinics, and Dr. Ohayon's clinical protocols. Click the button, ask about a treatment, and hear exactly how every patient inquiry will sound from now on.