byBilngwe Beauty Bar — Montréal's leading afro braiding studio with 92K+ TikTok followers — was losing bookings to unanswered calls and DMs. We built an AI voice agent that picks up every call, books appointments, and answers class inquiries 24/7.
byBilngwe had built one of Montréal's most followed beauty brands — 92K TikTok followers, a packed calendar, and a growing reputation for clean parts and flawless protective styles. But behind the scenes, every missed call was a booking that never happened.
With a team of stylists focused on clients in the chair, the phone rang unanswered. DMs piled up. Braiding class spots sold out — or didn't — because no one had time to answer availability questions between sets.
Bilngwe and her team are focused on clients in the chair. Calls come in, nobody picks up, the potential client calls the next salon on Instagram.
"How many spots are left?" "What's included?" "Can I bring my daughter?" — the same questions, dozens of times, every time a new class is announced.
The community browses and books late at night — after a TikTok post goes viral, after work, after the kids are in bed. The salon is closed. The hype dies.
Côte-des-Neiges is one of Montréal's most multicultural neighborhoods. Clients call in French and English — and every switch costs time and mental energy.
In 48 hours, we deployed a fully trained AI voice agent for byBilngwe — configured with every service, every price, the braiding class schedule, and the booking flow. It answers every call, in any language, at any hour.
No hold music. No voicemail. Every inbound call is answered on the first ring — whether it's 2pm on a Tuesday or 11pm after a TikTok goes viral.
The agent walks clients through service selection, collects their details, and locks in a booking directly — with Bilngwe's real availability synced in real time.
Class dates, spots remaining, what's included, pricing — the agent answers every question and converts curious callers into confirmed registrations.
The agent listens to the caller's first words and switches instantly — French stays French, English stays English, no awkward pauses or confused handoffs.
After-hours calls no longer go unanswered. A viral post at 10pm? The agent captures every lead and books every appointment while the team is off the clock.
Every call — booked or not — ends with a complete summary delivered to byBilngwe's team: name, service requested, language, and any notes.
The agent greets as byBilngwe Beauty Bar, knows every service, handles class bookings, and moves every caller toward a confirmed appointment — in their language.
Every inbound call is answered — during appointments, between sets, after hours. No more clients slipping to a competitor because no one picked up.
Class inquiries that previously went unanswered in DMs are now handled by the agent the moment someone calls — spots fill faster with zero manual effort.
Post-viral TikTok traffic at 10pm? Captured. The agent handles the booking surge while the team is off the clock and delivers the schedule to Bilngwe in the morning.
"Before the agent, I'd finish a 4-hour braiding set and see 6 missed calls. Now I look at my phone after a set and the bookings are already there. It's like having a receptionist who never takes a break."
If you run an afro hair salon, braiding studio, lash bar, or beauty spa — and you're tired of losing clients to a ringing phone — this is built for you. We'll have your agent live in 48 hours.